1. Cancellation / Change Policy:
You may make changes to and/or cancel an order up to 12 hour prior to your scheduled pick up or delivery for cheezeys, and 48 hours prior to scheduled pick up or delivery time for all raw vegan cakes. Unfortunately we cannot provide refunds for orders that are cancelled within that 12 hour or 48 hour timeframe.
Changes to order:
Changes can be made to your orderup until 12 hours prior to scheduled pick up or delivery time for cheezeys and 48 hours prior to scheduled pick up or delivery time for cakes. However, should you decide to change an order, we can’t guarantee the availability of all flavors and/or ingredients. Due to our “baking” process it is impossible to change the flavor of a vegan cheesecake within 48 hours of scheduled delivery or pick up. This ensures the utmost quality and taste!
2. Returning an Order& Delivery Protocol:
Because this is an edible and perishable product, we cannot offer refunds once your raw vegan cheesecake or cheezey has been delivered. We ensure safe delivery and require that someone is definitely home once the package arrives. You must store the confection in a refrigerator after receiving your product to prevent it from melting. This is why it is so important to provide us with a contact’s phone number—we will text 30 minutes prior to delivery arrival.
If for some reason no one is at home, we can do the following:
1) We will contact you to try and make same day arrangements (it can be an additional charge if the address of delivery is far than 2 miles from AA Arena, Downtown Miami, 33132).
2) We can always leave it with a neighbor or nearby friend and then text/call to inform you of your product’s location.
3) Leave a note on your door giving you pick up instructions (we will not leave products on your doorstep).
4) After 3 attempts within 3 consecutive days however (which may be subject to additional delivery fees) we will no longer try and deliver your product and the plant-based vegan cake/cheezey will no longer be available to you.
You can always make arrangement to pick your dairy free cheesecake/cheezey up at the following address:
888 Biscayne blvd,
Working hours for pick up:
Weekdays: 9am - 9pm
Weekends: 9am - 4pm
Calling and scheduling a time/day for pick up is mandatory!
4. Refund Policy.
As long as the order was cancelled 12 hours prior to scheduled delivery for cheezeys and 48 hours for cakes, you will receive a full refund. If it was cancelled within 12 hours for cheezeys and 48 hours for cakes prior to scheduled delivery time, but before 9am the date of delivery –we will refund you for the delivery fee.
If it was cancelled within 12 hours for cheezeys and 48 hours for our plant-based vegan cakes prior to scheduled pick up or delivery time and after 9am the date of delivery - there will be no refund of any kind.
Also, if after three days of trying unsuccessfully to deliver the product and the recipient cannot be reached for whatever reason, the order is null and void, and there will be no refund for any portion of the order.
Problems with an Order & Applicable Refunds:
If you happen to receive an incorrect product, please notify us immediately and we will offer a full refund while exchanging it for the correct item.
Should you receive your vegan cake/cheezey and not like the product, while we cannot offer any refund, we would be more than happy to hear from you and find out what specifically you dislike. We are always trying to improve and suit the tastes and wants of our wonderful customers. Your feedback is incredibly important to us!
5. Cake Decorating Policy:
All of our products are handcrafted, this means that the design and cake decoration is left up to the imagination and talents of our raw vegan cake decorators. While we certainly would welcome a photo or some form of inspiration, we cannot promise to duplicate this exactly. And in light of the fact that everything is handmade, the actual product may vary from how it appears on our website.
6) Customer’s Responsibility:
Once the dairy free, gluten-free cake/cheezey is delivered to you it becomes wholly your responsibility. The cakes are all delivered (or picked up) in a frozen state. They need approximately 30 minutes to defrost. For best results, they can also be placed in the refrigerator for 1-2 hours prior to eating. Once thawed, the raw vegan cheesecake will have a mousse-like consistency. However, they do not melt. All of our vegan cakes can be frozen and defrosted several times.